Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received and verified. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you via email.
Shipping Times
Estimated shipping times vary depending on your location:
• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 5–12 business days
• Australia: 7–15 business days
• Other International Locations: 7–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 72 hours for tracking information to become active.
Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
• Carrier delays
• Customs inspections
• Weather conditions
• Public holidays
• High shipping volumes
We are not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances.
Lost, Stolen, or Damaged Packages
If your package is lost, arrives damaged, or you experience a significant delivery issue, please contact us at ralphexstoresllc@gmail.com.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
These fees are not included in the purchase price or shipping cost unless otherwise stated.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: ralphexstoresllc@gmail.com
Business Name: Ralphex Stores LLC.